Lodestar International Limited (Hong Kong)
Last updated: 24 November 2025
These Terms & Conditions govern all purchases made through this website (“Site”). By placing an order, the customer (“Customer”) agrees to be legally bound by these Terms. The selling entity is Lodestar International Limited, a company incorporated in Hong Kong (“Company”, “we”, “us”, “our”).
Customers must be at least 18 years old and legally capable of entering into binding contracts. We may refuse service at our sole discretion.
All product descriptions, images, dimensions, and specifications are provided for general reference only. Minor variations may occur due to manufacturing changes, supplier updates, colour differences, or screen display differences.
We may change product specifications, discontinue products, or limit quantities at any time without notice.
Prices displayed on the Site are subject to change without notice.
We may correct any pricing errors at any time, even after an order is submitted. If a correction affects an open order, we may cancel the order without liability.
Submitting an order does not constitute acceptance by us. We reserve the right to accept, reject, or cancel any order at our sole discretion, including for suspected fraud, supply issues, or pricing errors.
Payment is required in full at the time of order. We may use third-party payment processors; the Customer agrees to their terms as well.
Delivery times are estimates only. Delays may occur due to customs, carrier backlog, weather, or other events beyond our control. We are not liable for delays, indirect losses, or consequential damages stemming from late delivery.
Customers are responsible for all duties, taxes, import fees, and customs clearance requirements.
Risk in the goods passes to the Customer upon dispatch from our warehouse or supplier.
If tracking shows delivery or carrier custody, we are deemed to have fulfilled the order.
Orders cannot be cancelled once placed, regardless of dispatch status.
We do not accept returns or exchanges for change of mind, incorrect choice, or customer error.
If an item arrives defective, the Customer must notify us within 48 hours of delivery with photographic/video evidence.
We may, at our sole discretion:
provide a replacement,
offer a partial refund,
or request the item be returned (customer pays return shipping unless required by law).
Our maximum liability is strictly limited to the purchase price of the item.
All discounted, promotional, or clearance items are final sale with no refunds or replacements except where required by law.
All products are sold “as is” and without warranties of any kind except those required under applicable law.
We expressly disclaim any implied warranties of merchantability, fitness for purpose, or non-infringement.
To the fullest extent permitted by law:
We are not liable for indirect, incidental, special, punitive, or consequential damages.
Our aggregate liability is capped at the amount paid by the Customer for the specific product giving rise to the claim.
Customers assume full responsibility for the use of the products.
All content on the Site is owned or licensed by us. Customers receive no rights to use, copy, or distribute any content without our prior written consent.
We may refuse or cancel orders we believe to be fraudulent, suspicious, abusive, or in violation of these Terms.
These Terms are governed exclusively by the laws of Hong Kong.
Any dispute arising out of or relating to these Terms or any purchase shall be finally resolved by binding arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Administered Arbitration Rules.
Seat of arbitration: Hong Kong
Language: English
Arbitrator: One (1), appointed by HKIAC
Customers waive any right to participate in class actions or collective proceedings.
We may update or replace these Terms at any time without notice. Continued use of the Site constitutes acceptance of the amended Terms.